FAQ

When will my order ship?
Ready to ship items ship within 24 hours of purchase, all other orders will ship 4 to 5 business days after order is placed unless otherwise stated in product listing. 

I still haven't received my order and tracking says it's still in transit. What can you do?
This happens often especially for international customers.  It can be a very frustrating experience and I am sorry if this happens to you. Unfortunately, once the package leaves our studio, there isn't much we can do. I would contact your local post office and ask them about the location of your order. If you still haven't received your order after 8 business weeks, please send me an email at [email protected]. 

Do you accept returns?
Returns are processed on a case by case basis. 
Returns due to any defects in the item or mistake on seller's part are accepted free of charge.  If products arrive damaged, please email me pictures so we can get the claim handled  

Returns due to screen color discrepancy or change of heart are processed with the buyer to pay return shipping. 

Do you wholesale?
Yes. Please send the studio an email and we'll get further information out to you. 

Do you do custom orders?
At this time we do not do custom orders. 

Can you combine shipping?
If you'd like us to combine multiple orders, please send us an email at [email protected]. Unless specifically requested in an email, orders will not be combined.